Jumble Saler program problems - Please read carefully

The current Jumble Saler version is V1.3.4

If you have a problem with our software then the first thing to do is to make sure you are on the latest version. It may be the case that we have already found and fixed the problem you are experiencing but you may be on an older version. Use our Downloads page to get the latest version.

Support is available Monday to Friday from 8am to 10pm GMT. This means that we can effectively support US and international customers even though we are based in the UK. Support is also available over weekends.

 

"How do I .....?" questions

Have a look at the latest version of our Help pages which have a number of article on the main features of Jumble Saler.

Feel free to contact us with any questions.

 

Contacting support

If you have upgraded to the latest version and still receiving the same problem, then please email support using the email address below:

support @ jumblesaler.com

If possible, please include:

- If you can access Jumble Saler, then on the main screen click on 'Help' then 'Get computer information'. This gives us information about your computer that you can copy and paste into your email.

- If you see an error message, then please press the Print Screen (Prnt Scr) button on your keyboard when the error appears. This will make a copy of your screen to the Windows clipboard.

- Please tell us what you did prior to receiving any error message in a step-by-step way. Try doing the same thing again and duplicating the problem.

 

New updates notification by email

If you would like us to email when new versions are available, then please subscribe to our updates newsletter.

 

No longer using Jumbler Saler?

See Disconnecting Jumble Saler from eBay and un-installing Jumble Saler for information.